L.G
LG not listen

We bought LG REF 405YVQG4-390LTRS on 03/11, from Kohinoor Electronics, while delivery time it has dent on body, delivery men informed us that they will inform to the customer care dept. and change the door, since long we wait for them they are not visit, We paid all EMI regularly but there is no response from the Kohinoor Electronics as well as LG Co. while we bought a new LG Washing Machine FU1021PFRV 9Kg from Kohinoor Electronics on 14/08 a same problem repeat with us, Its body has dent we lodge complaint on 61160400 for that in Kohinoor Electronics and they give us Complaint No. AUG 1515, after that no response so we called them 17/08 but no action from Kohinoor Electronics but Ms. Pooja inform us LG.C.C No.30910901 a complaint attend by Mr. Tarun and C.No. is RNA 110817087004, again no response again call and get number of area sales manager Mr. Sachin 9833374206 on 18/08 waiting for them but no action so we called on 24/08 so we finally called to Ms. Pooja and informed that we are going to return and bare lots of phone calls as well as going to make stop payment they immediate send new machine and take back the damage machine soon, when a Technician (9223592448) visited our home we saw him a LG Fridge he inform and make a not for exchange a Door but no result till date meanwhile we called on C.C. and here all complaint ref number for short to understand how LG not listen customer attn.by Mr. Akhil Dt: 19/09 RNA11091905164, again Mr. Akhil Dt.22/09 RNA110922000373 again Mr. Prashant Dt. 03/10 RNA111003090431 RNA111003090533 again Ms. Sashi 12/10 RNA 11101012036307 again Mr. Tahir RNA 111020009890 a last Mr. Anand 22/10 RNA111022001273 Mr. Anand informed us that our complain attend by M/s. Sigma Services on 21/10 and they made report that we are not interest to pay the changing door's amount, so we get the Sigma Services No. from Mr. Anand, we called on 022-23094730 and talked with a lady, informed her our complain number she told us same that we are not interested to pay, we asked her when a service men visited our home? we want to see/ require a visit report card, so she put a line on hold and Mt. Tafuiq came on line and promise us that their person will visit our home. Mr. Rakesh 9223592449 service boy visited our home and inform that we have to pay some rupee for change the fridge's door due to more then 6 months passed, now we want to know why the LGCC not send them men on time for that? why we bare for all when we lodge complaint again and again? is there any chance to get some result? or any responsible person name/number to talked with them and may they listen our problems.. because we complaint and the service men never contact us and directly made a fake report. as we saw your programme in CNBC news there you provide a service and healthy work and give justice to all dear customers.

Mrs Deepa Panchal Mumbai. 9773787300

Company: L.G
Country: India
State: Maharashtra

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