LG
POOR AFTER SALES SERVICE

Dear Sir

In August your representative replaced the compressor (with the new one) of my refrigerator. Refrigerator works for few days after it starts giving problem i.e. less cooling. On 19.09.2011 complaint was lodged with customer care (Complaint No. RNA110919073566). It was told to me that one engineer will call me within two hours and problem will be solved in 24 hours. But your engineer calls me after 24 hours and checked the refrigerator on 20.09.2011 and told that gas is to be refilled. After so many calls and persuasion, your representative visited to rectify the problem in last week of September. Refrigerator works for few days and again same problem arises i.e. no cooling. New complaint lodged on 25.10.2011. technician visited on 28.10.2011 i.e. after 3 days of lodging the complaint. He told me that engineer will visit on 29.10.2011 but no one has come to rectify the problem till date.

I had suffered a lot since last 3 – 4 months just because of your poor service.

I am sorry to say but your after sales and repair service is very poor and I will not recommend any one to purchase LG products.

Company: LG
Country: India
State: Uttar Pradesh

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