LG
LG service waist of time and money!!!

Hi,

On last Friday (10th Feb), I logged a case via customer care for my Front loaded fully automatic 7 KG washing Machine which is having some issue. A technician visited my place on Saturday and told me that sub parts needs to be replaced and hence machine should be send to service center, He also proposed me for AMC. I took the AMC for all my LG products (WM, Fridge and WMO). He told me that machine will be called back to service center on Monday.

On Monday when there was no follow up till after noon, we called the technician and then he told that vehicle is getting ready and machine will be picked with half an hour. When there was nothing happened after 3 hours we again called technician and he then told it will be picked in next 1 hour and same story continuous till evening.

On Tuesday morning he finally told that previous case has been closed after AMC, hence I again need to raise a call with CC (customer care) for WM (Washing Machine) call back. I again raised a case and it was told be CC executive that there will be a follow with next 24 hours which was not made. Then I again called same technician on Wednesday and again the same story continuous that machine will be picked within half an hour, an hour... and the day passed with no result.

On Thursday, I again called CC to log a complaint against service center they told me that they will re forward the case again and but they are not authorized to log any complaint against service center. Finally they provided me a mobile number which is of CCO (Customer Care Office) I am calling the number since 10 AM in the morning but no body picked the phone till 11 AM and after that the phone is either busy or on Call waiting. Its almost 1 PM now and I am continuous calling that number but no response.

Now finally it seems to me that I have done a blunder mistake in purchasing a LG products and after that purchasing AMC for those products.

I would have got my WM repaired on the same day by paying the same amount that I have paid for AMC.

I have dropped many mails to LG complaint email id but no response.

Not sure what to do now... Please assist.

Company: LG
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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