LG
Bad service on Warranty of Product

This is Jitendra Prasad Rath from Goregoan east, Mumbai. We had bought a LG LED TV from Snehanjali located at Kandivali Mumbai on 16th Oct. Model is 42 LV 5500.

We had raised first complain on January about the disturbance in the screen in the LED. In the left side bottom corner there is a regular blink while TV is on and that part of TV blink in every 10 sec.

First complain Number- RNA120206035390.

We had complained thrice. After each complain, a service engineer has visited from LG service center and repaired the panel and it get worse after every service.

After lots of follow up after my first complain which option to take replacement or refund the money. LG told me to repair the TV. Service engineer was not able to repair the TV

During 2nd visit from LG service engineer replaced the complete panel of LED. A senior officer from LG (Manish Sawant: taking care of Warranty /replacement complains) gave me his word if replacement of panel is not able to resolve the issue they will replace the LED.

When issue occurred again. I raised another complain (complain Number- RNA120222079726). Again LG asked for their 3rd visit, which I have allowed. During that visit they collected required document for further procedure.

After 5 day when I have called for enquiry, someone from LG told me, collected document was lost, they need another copy of require document. I did as needful.

Today (06 march), when I have called again, another senior office (Prasant) told me .that again someone is going to come from LG service center to see the scope of repairing the same model.

When I asked for a replacement, he answered rudely that your LED is in warranty, No scope of replacement. Either you have to repair your LED or replace the LED with Lower model LG 42 3750).

So would request you to kindly replace this model. Because in January when we filed a complain, LG people promised again and again to us that if the defect is repairable then we will replace the model. LG Model LV 5500.

I am again and again requesting please don't harsh us by doing such a silly thing ever month. Do not short the trust on the LG brand. If replacement is not possible then please pay the money.

Though model is not proper for the very 1st day, so we don't want any compromise in this issue.

Really bad Service from LG

Company: LG
Country: India
State: Maharashtra
City: Mumbai City

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