LG colour TV
POOR SERVICE-PNDING COMPLAINT FOR 30 DAYS

My complaint is registered with LG since 30.04.11. My Golden Eye TV at NOIDA was having problem with channel change and the same was registered with LG.

On 02.05.11, Mr Ranveer from Digital Service, NOIDA came to our house and after partial complaint rectification and charging Rs.250.00, told us that a chip in I/O front panel needs to be changed which will be ordered from their side. He promised to come back soon. I started following up with him and he could collect the part on 13.05.11 from his service center.

He promised to come next day, however he did not turn up though we waited for full day. In the evening, I again talked to him to which he again promised for next day. Next day was Sunday, I again waited for full day. He did not turn up. I again talked to him in the evening, he again promised for Monday. For full three days, I did not follow up with him and finally talked to him on 19.05.11. He again promised for next day. I replied that he need not come and I will take up the matter with LG by complaining against him. He said that I could go ahead with complaint and he will not come.

I wrote an e-mail on your website complaining about his attitude and my pending complaint. No reply was obtained from LG. I then started sending SMS every alternate day on 5757554 to which Ms Madhuri & Ms Neelima from LG Head Office talked to me four times promising to send good engineer to my house to rectify the problem. Six SMS have been sent from my side to you on 30.05.11, 25.05.11, 26.05.11, 28.05.11, 31.05.11& 03.06.11 from my mobile number 9999606632. Nothing happened.

Today, I received a call from Digital Service stating that the complaint has been liquidated. I was surprised to learn this & confronted them. Later on the girl told that as my TV is 10 years old, the part is now not available. Surprisingly, their own mechanic Mr Ranveer had already collected the part.

It is regretted to note that even LG does not respond promptly to their customers. I have been a die hard fan of LG and have three LG products in my house. But this year, the LG service has been so far that I have stopped recommending the product to anyone. Even their toll free number 1800-180-9999 has stopped working.

Company: LG colour TV
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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