LG Double Door Refrigrator
Poor Service and pathatic Refrigrators and inferior products

This is in reference to the LG double Door refrigerator model no. GL-408YSQ4. I purchased this refrigerator on 25th Jan;2012 from "M/S/ Apollo Sales Corporation, Rajapuri, Dwarka, after the recommendation of the sales executive present at the shop. But my nightmare started ever since I bought the refrigerator. It started giving trouble. I have made several attempts through Customercare and owner of the Agency but no action has been taken yet. There is a lady by the name Ms. Shpbha Pandey, who I was told is the supervisor at the Call centre. She arranged one mechanic from the service centre, who came and informed that the sensor of the refrigerator is not working, and they do not have this particular spare available with them, hence product cant be repaired till they procure the same.

I am failed to understand as to why consumer has to suffer due to faulty product. Consumer buys such things for peace of mind not to get harassed. I am a Diabetic patient and on daily basis my issulins, which are quite expensive are getting spoiled.

So far I have been very polite to everyone and it seems that they all are testing my patience.

The summer has not yet started and your product has starting trouble.

Now I do not want this faulty refrigerator to be repaired. It is extremely important that you replace the product or I will be forced to refer this matter consumer court.

Awaiting for your positive reply & Action.

Company: LG Double Door Refrigrator
Country: India
State: Delhi
City: West Delhi

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