LG Electronics
Deficiency in After Sales Services

Sir,

We bought a LG refrigerator few years ago. The door of the refrigerator fell off and that too on my feet. We contacted the LG service manager. He informed us that the door in not readily available, it will take about a month to replace it. In the meanwhile he advised us to purchase a new LG refrigerator because it was not possible for us to do without a refrigerator. Our need is a refigerator with a capacity of atleast 500 ml. which costs a large sum of money about Rs. 50, 000. So on advise of the manager we bought a new LG refrigerator. After sometime we again contacted the the Manager he said that we will have to wait. He behaved very rudely. We kept contacting him several times and everytime his behaviour worsened. Then we sent a written complaint through our driver, he refused to accept it and misbehaved with our driver.

Then we sent several emails to LG Headoffice. But they kept replying that they will look into the matter. All the emails sent to them are there with me. Now it is almost a year and nothing has been done. We have spent a large sum of money. If they had told us in the beginning we would not have bought an LG refrigerator from such a non professional company.

Please advise what can we do. We can forward all the emails sent by us and the replies they have sent.

Dr. Sajni Kuma

Company: LG Electronics
Country: India

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