LG Electronics
Very Bad Service

Hi,

LG Service is very bad in Sector 14 Gurgaon. I have LG flat tv and before six months I faced a problem in the start of Lg TV.

My TV has a problem that while doing switch on TV is not starting. It take 45 minutes to show the screen after starting TV and take another 15 minutes to speak (till now tv was running without sound).

I logged multiple service tickets to LG Customer care. Every time engineer visited at my home and after spending some time they told me that now my TV is fine. But from the next day onwards same problem arise in every visit of engineer. This I am facing since six month. Mr. Sanjay Verma, Mr. RishiKant, Mr. Randheer are the engineers who have claimed that they have fixed it but still my TV had a problem. Now I again raised a call at 23 july. and its number is: RNA120723064336. Again same case happen with me. So the next day I again called to LG customer care and then they re-opened that case. For that day no body visited to my house for 3 days. Then I have gone to LG service centre and asked the reason then they have not given any valid reason and told to me tomorrow an engineer will visit my house. Since two days my tv is in LG service centre and today 4 pm was delivery. I called then at 4 pm then they told me that they were unable to arrange damaged part of my TV and unable to deliver.

Since 5 days my tv in not working and I don't know when it will be working. This is my worst experience and from this day I shall never purchase any lg product.

Please take some strict action about this type of misbehaviour. LG engineer's know very well what is the issue but they have not changed the damaged part of my TV till now. Even their manager Mr. Munna also not helped me after doing complaint against the LG engineer.

I am living in sector 17A, Gurgoan and LG service center is in Sector 14, Gurgoan.

Company: LG Electronics
Country: India
State: Haryana
City: Gurgaon

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