Lg electronics india
LG AC Malfunctions in 1 day

To,

The National Service Manager

LG Electronics India

I had purchased an 600375020 LG LSA5KR5A Split AC from e-zone (Pantaloon Retail (India) Ltd) on 1st May Oberoi Mall, Goregaon East, Mumbai. The details are given below :

Invoice no - 151638255

Delivery Note - 3006656498

Supplier's Ref: PR-OFF1

Buyer Order No : 204010009

Despatch Document : 3006656498

My address: B 1604, Oberoi Park View, Thakur Village, Kandivali East, Mumbai - 400101, Mobile NO : 9769919905

The installation was done 3rd May by M/s Radical Technical Services, Office No 62, Municipal Industrial Estate, DS Road, Gandhinagar, Worli, Mumbai - 400018. The AC worked on 3rd May night. Next day ie 4th May night the AC was not cooling. A complaint was lodged by me at 24x7 Call Center on 3rd May. The complaint number is RNA110504099578.

A technician visited on 5th May ir today& informed me that the gas has leaked & it would be attended tomorrow. He also said that the company which installed the machine & theirs are not same company. I called up M/s Radical Technical Services on landline & nobody picked up the phone.

I am extremely sorry to state that how a company like LG which installs an AC & very next day it malfunctions. I have spent 2 days coming back from my office ie on day of installation & today leaving important office work to be at home for technician as both me & my wife is working.

I want the problem to be solved by today night as I already have spent a sleepless night due to summer season with no AC & donot want to do the same today night also. when this AC was installed my earlier AC was uninstalled. I didnot pay money to spend sleepless nights & leaving my office work unattended.

Correct the AC problem by today.

Prathick

Company: Lg electronics india
Country: India
State: Maharashtra
City: Mumbai Suburban

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