Lg electronics india
Customer Service & after Sales

Hi this is Macqun Tauro

I had purchased a LG Microwave Oven last October i had a complaint about the same, The Microwav has got Rusted from inside regarding which i had called up LG & filed a complaint with the Customer services over the phone.

I was given a complaint number RNA 120527078340 dated 27/05 & i was told i will get a callback within 2 hrs from he technician & the services department, I dint get the callback & neither anyone visited my place because of which i caled up LG again on the 29/05 & i was again told the same thing, i dint get a callback again but the technician visited my place the next day i was told by the technician that it should get Rusted, he said he will speak with the concerned person & revert back. After that day neither someone from LG Visited my place & neithet i got a callback form LG because of which i calleup LG again & was informed that the case was closed & when asked why LG had no reason which they could provide me, "My complaint was closed without my consent". I filed another Complaint with the Customer services over the phone on the 01/06 RNA 120601091302 & i was told that i will get a callback from the technician & the service Department (ie; Sky services) in 2 hrs. I dint get the callback & neither did any technician visted my place the next day, after which i called up LG again i was told that i will get a callback from service Department (ie; Sky services) in 2 hrs & the result was the same i dint get a callback & neither did any technician visted my place & this was ongoing after which i called up LG again & took the number for service Department (ie; Sky services) & spoke with them as well & i was told that i will get a callback in 2 hrs & i dint get any & neither did anyone visited my place. From the 27/05 - 07/06 i have called up LG more then 26 times reg the same & nothing done. So with no option been left & after going through with such a horrible experience i am filing this complant, Being a Multinational complaint & operating on international grounds this is the most pathetic experience which i ever had im my life.

Its my humble request kindly look into the same.

Thanks & regards!!

Macquin Tauro

Mob : 9769669608.

Company: Lg electronics india
Country: India
State: Maharashtra
City: Thane

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