LG India / Air conditioner
A/C filter cleaning

1. I Squadron Leader E Jani serving in Indian Air Force do hereby states a complaint against LG Electronics customer services. I have purchased an air conditioner on 30 July from M/s Modern Sales Chandigarh. The problems which I have faced will cover in point wise

(a) The dealer was not ready to put his stamp on the warranty card. He told that the bill is sufficient for getting the warranty on any items. Since I am not permanently posted at Chandigarh, this bill will not be valid at other states and shops. So I need a clarification on this point.

(b) The A/C filter cleaning was under free maintenance for 3 quarters from the date of purchase. Despite of calling and informing at the customer care address none of your representatives have turned out for the servicing till date.

(c) Recently during the third quarter, I had lodged a complaint No. RNA 120419044863 which is very well before the expiry of the date of free maintenance. The LG customer care personnel spoke to me and told that he is on the way to my place and will be reaching within 01 hour. I had waited till evening 1800 hrs leaving all my service requirements and busy schedule.

(d) I had lodged a second complaint No. RNA 120505010330 dated 5 May 12 taking reference of the first complaint. The customer care executive also ensured that the job will be done within 24 Hrs from the time of complaint.

(e) Now my A/C is not under the free maintenance scheme from the date of purchase. Since the delay is happened from the customer service centre administration part, I need a complete clarification and solution for the unwanted delay occurred from the India’s Biggest Electronic dealer which in turn made insulted and wasted the precious time of a commissioned officer of Indian Air Force.

2. Awaiting for a appropriate solution from your side.

--sd&

(E Jani)

Squadron Leader

2224 Sqn AF

Indian Air Force

MY ADDRESS

2224 sqn AF

Air Force Station Mullanpur

Mullanpur Garibdas

SAS Nagar

Mohali

104091

Company: LG India / Air conditioner
Country: India
State: Chandigarh

  <     >