LG India - Air conditioner
Pathetic and irresponsible service

I have 4 LG split ACs at my home in T2/404, Uniworld Gardens, Sohna Road, Gurgaon. I had lodged a complaint on 18th May. The complaint was regarding a short circuit and a small fire in the outside unit of one of the split ACs that I have. The complaint number was c1051839617.

The response from the service centre in Gurgaon has been downright irresponsible and pathetic. The service engineer, name Rajvir, had called on 19th May and had visited my residence to understand the complaint. He said that there was no major problem, but it would be advisable for the unit to be taken to the LG workshop for clean-up and re-fitting of some wires that had been burnt.

The unit was collected by the workshop people on 22nd May, and then delivered to me on 26th May. At each stage, I had to call up several times to several different people, requesting and pleading to get the work done. Each time I called, I would be given a new number and was asked to speak to some new guy.

After the unit was delivered to me on 26th May, I was told that the service engineer would come and install the unit. The delivery guys didn't give any explanation on what the problem was, whether or how it has been repaired, nor did they explain how the AC can be installed/fitted to start working again. No one came on 27th or 28th. Today, on 29th, when I called up the customer care number, I was told that the complaint has been closed!!

The customer care telecaller refused to register any grievance or complaint about this, saying there is no such facility available. I had to register a fresh product complaint (c1052912922) to have the same 11-day old problem solved.

I don't know whether writing here will solve the problem.. I hope it will.

Company: LG India - Air conditioner
Country: India
State: Haryana
City: Gurgaon

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