LG India
Poor Service

Hi,

I had purchased a LG Split AC from Radhika Electronics, Pimpri Pune on 17th April. The installation was free till 17th April.

I registered on LG customer support for free installation on 17th April itself with My number as: 91 9527409567

Installation Address as:

Flat No 5, Building-C, Wing-C, Sai Saheb Apartment

Pimple Saudagar

Pune-411027

It was confirmed that installation will be done in 24 Hrs.

After 24 Hrs (on 18th April) I called back to check but I was informed that there is no update. The customer executive registered new request and provided the number as RNA-110417089421.

Again there was no call on 18th April. On 19th I again called LG customer care to be informed that the request was rejected because the executive did not mentioned the address correctly in system. Also they now informed that they cannot commit free installation even though I have registered the request on 17th April.

Now they provided me the contact number of cooling solution which is the service centre. Cooling Solutions Contact No 020 65701434/9890044632.

When I called on this number I was informed that Cooling Solution is no more the service centre for LG.

It has been two days and I am still awaiting a call for installation. I have still not started using LG product and I am facing this issue. I am really disappointed by this.

Can you please look into this issue?

Regards,

Mudassar

91 9527409567

Company: LG India
Country: India
State: Maharashtra
City: Pune

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