LG India
No repair of washing machine after 10 dys of complaint

Hi,

My front loading fully automatic Complete Dry LG washing machine is not working since 11th may’11. Initially it was difficult even to reach LG call center number in 1st two day, Ithen I logged a complaint on 13th May’11 through LG WEB site.

My call log number is - RNA110513064103

Till 13th may'11 no service was provided to me. LG representative has bother to visit once and had commented on filter failure but no clue on recovery.

On discussion with LG representative, LG call center and LG service center I fill humiliated and no urgency was shown to me even after repeatedly request for early repair.

This is absolutely wrong way of provide service after selling high end goods with lots of promises.

I am very much dissatisfied with LG attitude and service quality, and am writting to consumer grivence as this type of service is not tolerated.

I would request LG senior management to apologize to me and place a replacement washing machine till time LG is able to repair the fault.

Hope working with consumer durables LG should have the sensativity to produce customer service as promised in India.

Please note - My washing machine has reported fault thrice in last 3 yesrs, this is a very high end machine and alwys during failure LG tells that spares are not available since this machine is having low sale due to high cost.

This is not the logic to customer.

I need your support to fight this ODD out.

Br// Nupur Chaudhuri

Company: LG India
Country: India
State: West Bengal
City: Howrah

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