L g india
Lack of Response

1. Have been trying to get through to your Delhi Service Center Mathura Road for the last four days tel No. 4675 9600 & the Service supervisors whose Cell No&#39s were given by your customer service. Mr. Sanjay Ahuja 9711359741. He has an answering message to get in touch with another no. The other supervisor, Mr. Malhotra, cell No. 9711359740 refuses to pick up. If this is the service, I am afraid that LG does not have a great future. I will like to post this on the net.

2. Response.

Dear customer,

Greeting of the day,

Please specify your product issue so that we can do the needful.

Your&#39s Sincerely

Kavitha. M

Customer Service - LG Electronics

3. My Reply

Dear Ms. Kavitha,

This is a classical Indian response. The issue is my inability to contact your service center or the service personnel. The problem is sysytemic and not an individual complaint. Kindly ask your Delhi Service Head to call me. My Tel No's once again are 91 11 2627 6491 & 91 11 2627 7753. With regards.

O Jung

PS FYI the product is GR-B802GSPN to the best of my knowledge

O Jung

C Eng, M I Mech E (Lon)

Minister Counselor & Railway Adviser To GOI (Retd)

World Bank Consultant.

4. LG Reply

LG Service serviceindia@lge.com

Jun 28 (4 days ago)

to me

Dear Customer,

Thanks for sharing your concern with us.

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

Thanking you and reassuring you of our best services always.

Your's Sincerely

Ganesh

5. Final Action -- NO ACTION TAKEN BY lG

Customer Service - LG Electronics

Company: L g india
Country: India
State: Delhi
City: South Delhi

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