LG India
Non Addressal/Resolution of AC Service Complaint

It all started with an issue in my 2 Indoor Units of my Multisplit Ac when their performance degraded. After making customer complaints in the New Delhi Call Center for LG India & followups with the Service Center the Engineer finally came to my House in B-17, NTPC Faridabad & cleaned up the AC & said it would work fine thereafter. Couple of days passed away & the issue had worsened. Finally i started the routine of customer complaints & follow ups with the service center (their phone either rings or is busy all the time or switched off) the person finally came checked the AC & said that the Coolant Gas was low & that he would get someone to fill that up. Several days passed away & the Engineer never revisited to get the coolant gas filled. Finally someone came down & filled up the gas after I bashed up the Service Center folks. The AC ran fine for a couple of hours & started giving trouble. After going through the same process of raising a complaint, calling the engineer over the phone & followups with the service center the Engineer came down, checked the AC & told me that Compressor has gone bad & needs a replacement. He raised a complaint & told me that it would get replaced in 2-3 days. 6 days have passed & i have been trying to reach the service center & they have not picked up the phone. Finally i called up the customer service desk & asked them to give me the reason on why the complaint hasn't been addressed. To my surprise i came to know that my complaint is pending for the past 6 days. I asked for a supervisor but the CC officer refused to pass my call saying that the Supervisor is busy & he will give me a call back in 30 mins. I spoke to the service center guys & he told me that he will call me back in 10 mins but its almost 30 mins & no call back yet. I am now at a point where I am literally fed up with the Absolutely Worst Service given by LG In Faridabad. No One in their Customer Service or Service Care a Damn about the plea of customers or what the customers are going through because of the Worst Service given by LG India. Can you Pls help me in this regard. Thanks, Karthick (910-9650444864)

Company: LG India
Country: India
State: Haryana
City: Faridabad

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