LG INDIA/WINDOW AC 1.5 T
NON REPAIR OF AC

REF. COMPLAINT NO. RNA110508048747 WITH LG LODGED ON 8TH WITH 4 SUBSEQUENT REMINDERS ON 9TH, 10TH, 11TH AND 12TH MAY. I HAVE ALSO GIVEN A COMPLAIN TO LG REG. NO. 090511121291 ON 10TH MAY.

I HAVE A LG WINDOW AC 1.5 TONNES PURCHASED ON MAY. THE AC WAS NOT COOLING PROPERLY AND FREQUENTLY THE COMPRESSOR TRIPPED. I LODGED CALLED LG SERVICE CENTER AND THEY TOOK MY AC TO THE WORKSHOP ON 4TH MAY SAYING THAT THE AC NEEDS GAS FILLING AND MAINTENANCE. THE AC WAS RETURNED ON 7TH MAY, BUT THE AC WAS NOT WORKING SO I DID NOT SIGN THE VOUCHER BROUGHT BY THE ENGINEER. CONSEQUENTLY I LODGED A COMPLAINT ON 8TH AS GIVEN BELOW, AFTER 50 ATTEMPTS AND THE SERVICE CENTRE OF LG SERVOTAX PEOPLE CAME TO MY HOUSE ON 10TH, AND STARTED THE COMPRESSOR, HOWEVER AFTER THE ENGINEER LEFT THE AC AGAIN STARTED TRIPPING AND IS IN THE ORIGINAL CONDITION AS BEFORE, IT IS NOT COOLING EFFECTIVELY AND TRIPPING FREQUENTLY.

I AM FED UP BY THEIR AND AND CASUAL APPROACH TO THE SERVICE, MY FAMILY WITH A SMALL CHILD ARE STILL SUFFERING FROM THIS INTENSE HEAT AS THE AC STILL REMAINS UNREPAIRED.

I WOULD REQUEST THE FORUM TO MAKE LG ACCOUNTABLE FOR THE TIME AND MONEY WE HAVE SPENT ON REPAIRING THE AC AND THE FAILURE TO PROVIDE EFFICIENT SERVICE THROUGH THEIR SERVICE AGENT IN NOIDA I.E. "SERVO TAX". THE PHONES OF THE AGENCY DOES NOT WORK AND MOST OF THE TIME SWITCHED OFF AND OUT OF RANGE, THEIR SERVICE OFFICER NIKITA LOHIA PHONE IS NEVER PICKED UP AT SERVOTAX.

I WANT MY AC REPAIRED IMMEDIATELY.

N.CHATTERJEE

SR.EXECUTIVE

INDIAN OIL CORP.LTD.

ON DEPUTATION TO PCRA

MINISTRY OF PETROLEUM & NATURAL GAS

MOBILE:9958863565

Company: LG INDIA/WINDOW AC 1.5 T
Country: India
State: Uttar Pradesh

  <     >