LG LCD
VERY POOR AFTER SALES SERVICE DESPITE WARRANTY

MY Name is Rahul Tripathi recently i purchased an LCD TV of LG on 5/3 on my wifes name MRS. REENA TRIPATHI but i stared giving me very bad pictue from 24/3 .i complained about this issue on 25/3 MY Complaint ID is RNA110324084036 a technician came from service center of LG after looking at picture quality.

HE WAS NOT READY TO ACCEPT THAT IT WAS PROBLEM OF TELEVISION inspite of telling him that I HAVE ALREADY GOT CHECKED MY CABLE FROM MY OPERATOR AND it IS NOT CABLE FAULT howevery he agreed that he will prove himself by TAKING MY TV TO DEALERS SHOP AND CHECKING IT THERE and he assured me that he will reurn on nex day i.e on 27/3 by 1:30 PM but he did no turned up so next day i.e on 28/3 .

I MYSELF TOOK MY LCD TO DEALERS SHOP there also i got the SAME POOR PICTURE WHEREAS EVERY OTHER LCDs IN HIS SHOP HAD BEST QUALITY PICTURE so my DEALER CALLED SERVICE CENTER AND GOT THE SAME TECHNICIAN IN HIS SHOP . THERE THE SAME TECHNICIAN ADMITTED THAT IT IS PROBLEM WITH TUNER CARD AND MINI CARD OF my LCD TV and HE will do needful in next 2 days bu today is 14/4 . THREE WEEKS after i complained but still my se is in same condition and the service center guys are telling that they do no have SPARE PARTS TO REPLACE IM MY LCD and it is in TRANSIT PHASE .

however i called to call center of LG on 1800 180 9999 for further action i received mobile number of REGIONAL CUSTOMER CARE OFFICER named LATA MOMBIL cell no 09820871195 i was told that her working hours are from 9:30 am to 6:00 pm but i desparetly diled her number from 11:00 am SHE DID NO BOTHERED TO PICK UP PHONE AFTER CONTINOUS RINGS however trying hard her number for more than TWO HOURS she picked phone and told that she will look into this case and call me within 10 minutes

BUT even AFTER 2 HOURS SHE DID NOT BOTHERED TO CALL ME . i Again tried her number but again of continous RINGS SHE DID NOT PICKED MY CALL however after again AFTER TWO HOURS OF MY CALLING SHE PICKED MY CALL BUT SILL SHE HAD NOT TOUCHED MY CASE AND HAD NO IDEA ABOUT MY PROBLEM OR COMPLAIN however i was LEFT HELPLESS FROM REGIONAL OFFICER TOO FINALLY I EMAILED ON LG service id after 2 days on 13/4 i got call from LG they again asked my problem and provided me with no solution

EVEN TODAY I waiting for help from lg BUT I HAVE LEARNED A GOOD LESSON FROM LG AND WILL ADVICE U PEOPLE PLEASE THINK TWISE BEFORE OF PURCHASE ANY PRODUCT OF THIS COMPANY

Company: LG LCD
Country: India
State: Maharashtra
City: Thane

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