LG - LCD TV
Pathetic Customer servive & support

Hi,

I bought LC LCD 22LH20 from Vijay Sales, LBS Road, Thane branch.

The Lsaid LCD turned faulty in warranty.

I have done extensive communication with LG India Service & Thanbe Service center fo which I am not receiving any resolution to my complaint. I have listed dowen one of the mail containt I have sent to LG India Service recentlt fore which have not receivefd any response.

Dear LG Service India,

I am really feel sorry that I have to raise my complaint continuously.

However pls see following,

• Complaint raised on 31st August Complaint No C1083120371 regarding LCd turned faulty in warranty.

• Complaint closed by LG service care based on technicians feedback, Residence was locked, which is not true.

• Another Technician (Servesh) visited on 5th Sept & identified the problem of faulty PSU.- He promised to revert in 2 days. And there is no response again.

• - The update of Technician Servesh visit and problem identification is not registered in your customer care system.

• Raised this issue to LG service India, who reverted with BSM contact Details Mr. Janak Doshi.

• Mr. Prashant of Micro Service promised that by 10th Sept the issue will be resolved.

• Upon follow-up with Mr Janak Doshi – BSM, on 13th promised that the issue will be resolved on same day 13th Sept.

• Your Technician called and confirmed that the part is not avail able & will be resolved on 16th September

• 17th Sept I received a call to inform that there is delay so we are replacing your LCD & requested to provide the Invoice & Photo ID.

• 23rd Sept, I received a message from my wife that SMS is received from LG service that due to non-availability of the part your complaint is closed???

• So far I have not received any solution & no support provided.

• I have sent mail message to Mr. Janak Doshi & yourself.

It appears I have made a mistake choosing LG over other brands.

Your kind suggestion is most welcomed as next step considering yourself in my shoes to resolve this once for all.

BR

Shrikant Paralikar

Un-Satisfied Customer

91-98200 49438

Company: LG - LCD TV
Country: India
State: Maharashtra
City: Thane

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