LG - Life is Good, Now Customer Life is very Bad situation
LG Complaints - Air Conditioner replacement, complaint (C1050521355) & (C1052223167)

LG,

Till no action taken place from LG side since one month.

LG management should be very much responsible for this delay.

Now, myself going to register a case against LG for this misbehaviour, low quality and loss of money.

LG Complaints - Air Conditioner replacement, complaint (C1050521355)

Posted: 05-15 by sunandvarma Send email

Air Conditioner replacement, complaint (C1050521355)

I had bought a LG Split AC from Coimbatore on 17.03. It has been on complaint due to gas leakage by indoor unit replacement. The complaint has been informed to LG maintenance care through the dealer on May 01st and they had attend the complaint on May 06th and informed the indoor unit to be replaced and it will be available in 03 days. Since till now nothing has been taken place, Due to my several follow ups the complaint has been registered properly on May 11th (C1050521355), While follow up with my complaint status with LG maint care, coimbatore talking very rubbishly to customer, alsoe they require formalities more than 10 days (i.e.after the summer ends) already they delayed to register my complaint. I got a sms from LG for 24hours helpline against my complaint. While follow up with customer care they are instructing to complaint with LG Chennai head office.

On spot payment, I had purchased an AC for this summer and no use due to purchase of LG. Their advertisement 01 minute 01 customer everything should be fake to cheat customer.

For purchase of this product, I need to suffer a lot. The unit has been complaint in 30 days for that,

1. I need to inform to dealer (Good Response)

2. I need to inform to LG Maint Care (Very poor talking people and no response)

3. I need to inform to Customer Care (Bad response)

4. I need to inform to LG Head Office, Chennai (No action)

I feel now Life's Good without AC. LG shows me the experience, How Life's Good. Who will give the phone call money for the above.

Now money and AC is...

My final request to LG is, "Think about the value of money and act immediately for the replacement". Otherwise return the money, I will go for another good product

Company: LG - Life is Good, Now Customer Life is very Bad situation
Country: India
State: Tamil Nadu

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