LG microwave
Non attendance of unserviceability

Dear Sir,

I have a microwave oven on LG make. I stay near Kharagpur and nearest service center is West Midnapur. I have lodged complaint for unserviceability of the oven several times with LG but they are not resolving the same. The item being propriety in nature local mechanic can't do much about the same.

The details of the complaints are as follows:

1. N9C80610152 DATED 06 Aug 09

2. N9c82410043 DATED 24 Aug 09

3. N9C90811652 DATED 08 Sep 09

4. C0991902537 DATED 19 Sep 09

5. C0992514487 DATED 25 Sep 09

Whenever the company is asked about the previous complaint they promptly intimate that that is cancelled and as per company policy the outstanding complaints more than one week are automatically cancelled. So, every time a fresh complaint is required to be lodged if it has not been attended to within a week.

On my repeated complaints their mechanic comes and checks, but he is not able to resolve the same and tell every time that spares are required and the same would be demanded from the company. Till date despite numerous telephone calls They have not come to repair the same with required spare.

Apparantly we as customers are at their mercy and it is their wish if they desire to come and repair the item or not. Now it is going to be seventh month for my oven to remain unserviceable and company is not bothered at all.

It is requested to advice me on the issue and if possible direct the company to attend to the fault immediately.

Company: LG microwave
Country: India

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