LG Mobile
Irresponsible service centre

For the las two days my LG GU285 mobile ear piece is not workng and I was forced to use loudspeaker or ear phone. So I searched the service centre details in the preinstalled application and all the numbers are wrong. Finally I called the customer care centre and enquired about the contact number. After getting the contact number I called them and confirmed its availability. When today I reached there and gave my mobile for service no one in the service centre is ready to get my phone not even touch my phone after 7 pm. Due to job nature and my locality from the service centre I was not able to reach there early and also it is not possible to reach it before 7 otherwise I have to take one day leave and go.

So I again called the customer care center and told about the issue but they are also not interested in hearing this. finally after a 15 min conversation they gave me the mobile number of the service center manager.

The manager spoke with me and told the person available at the service centre to look into this matter but he was refuced to do so. Again I called the manager but this time he was also not interested to hear.

All are telling that after 7 pm they wont accept mobile for service. If they are not ready to take service after 7 pm then why are they selling the LG mobiles after 7 pm. I bought the same only at around 8:30 pm one year before. So I shouted at all of them and came back to my house now only without servicing my mobile.

The fellow in the service center told me to through the phone to dust bin, if I am not able to come before 7 pm.

The service centre is located in EVR road, Puthur, Trichy.. The land line number is0431-2771946 mobile number is 9943311577

Company: LG Mobile
Country: India
State: Tamil Nadu
City: Tiruchirappalli

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