LG/Plasma TV
TV Not delivered

I am writing to you with a lot of disappointment and frustration over the purchase of my 50 inch plasma TV set.

On 6th January I purchased a 50 Inch plasma TV (50PQ70) from the Mahavir Electronics & Furniture store in Pune. I was informed that the delivery of the set would be made the same day in the evening.

However, On the same day I got a call from the dealer saying that the model is currently unavailable and that he would be sending a 42 inch plasma TV (42PQ70) as a temporary replacement and he also assured me that my original Plasma TV would arrive within the next two to three days.

I called the dealer on 8th January again, this time he said that the Set is yet not available and he also declined to give me a date by which I could expect it to be delivered to me. I managed to get the phone number of the LG ASM, Mr Chavi Kumar Joshi. After having a word with him he informed me that this particular model is manufactured in Gurgaon and the shipment usually takes four to five days. He assured me that the set would be delivered on or before the 15th of January.

I followed up with Mr Chavi Kumar Joshi again on 11th January and this time he gave me another date which was 21st of January. My frustration is that I have already paid for this set and have also renovated my house accordingly, On having shared this information with MR Joshi, he coolly shrugged of all responsibility by saying that “ I am sorry but this is your problem “ . I also informed him that the Set we are using is just a temporary replacement and expressed our concern over keeping it for such a long period of time . to which his response was “ this is an issue between you and the dealer “ .

My concern is

A – How can an ASM from your organization give a commitment to a customer who has bought a high end product and then not keep upto it

B – There was complete and total lack of accountability reflected by your ASM in dealing with this situation, how can you ignore your customers and how can you expect me to have the courage to even think of buying another LG product.

C – As of now I have been given different dates by different people, first the 15th of January & now the 21st of January. Is my money gone or can I expect it to be delivered to me on 21st or would I be calling him again to find out that it has been further postponed to next month.

I need to understand whether I am dealing with a Multinational Organization or a local firm run by some incompetent babus. How can Mr. Joshi being an employee of LG have the audacity to tell me that it is not his problem to ensure that I get that product that I have already paid for.

At this point in time I am very disturbed and concerned about having made an investment with LG, which is supposedly a global leader in the electronics market.

Can someone please tell me what I need to do to get the product that I have already paid for.

Regards

Mithun Mitra

Mob : 9823486374

I

Company: LG/Plasma TV
Country: India

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