LG Refrigerator
After Sales Service Not Attended

Hi,

I had given a call to LG's call center on 10th Nov on your toll free number and registered a complaint regarding my refrigeretor which has water leakage problem. I was given my complaint number as C10B1004418 and was told that the technician will call me and visit me within 24 hrs.

I did not receive any call nor the technician has visited. What kind of a service is this???

Again i gave a call on 13th Nov on the same toll free number and wanted to speak to a supervisor but no one was ready to take the call and i was kept on hold for quite a long time. Why did the supervisor not take my call??? Was he afraid or is this your tradition?? Later I spoke to Farhat and she said that she will ask Soham the floor supervisior to give me call within 2 hrs after speaking to the service center and still the same SHIT SERVICE... NO CALL. Again a advice keep supervisor who can deal with the problem and not run from the problem or just running around the bush.

I called up again in 2 hrs and your executive is trying to prove me wrong by saying that no one would have told me that I would receive a call from LG in 2 hrs... which again I feel is ridiculous and i think your agent needs more training on speaking to clients.

Then after lot of stress i was transferred to Mr. Nilesh Javaria again a floor supervisor and he has requested me for the last time to wait for another 2 hrs. I feel i was a fool and an idiot to go for a LG product. I feel go for a product which has good after sales service even if we need to pay a little more.

I am truly very dissapointed with the after sales service which i feel now is hopeless and shit.

Regards

Hiten Thakka

Company: LG Refrigerator
Country: India
State: Maharashtra

  <     >