LG REGRIGERATOR GL-478YTX4
Inferior quality prodcts and topped by even worse service

Sub: Manipulative service centre/call centre and serious question on the product designs of LG.

Invoice No of purchase: k-06203/09-10 dt 8-dec kalpana digital world

The following is the text of the mail sent to corporate office of LG Electronics post which no response has been received

Dear Sir,

Unfortunately I recently bought an LG product – A refirigerator model no: GL-478YTX4 on 8th Dec.

Since the very day of installation there has been some problem or the other.

Just few complaint nos for you reference:

1. C1030901971 DT 9TH MARCH.

2. *C104060495 DT 6TH APRIL.

3. C1041207757 dt 12TH April.

4. N8CC2908880

5. C1030224459

6. C1030224459 (NEVER RESOLVED)

7. C1062309856 Dt 23-06-10 .No one called us till date or even attended. And we have reminded daily. and now the service centre has dropped the service request without even attending.

CONSTANT & CONTINUING COMPLAINT:

1. FREEZER DOOR OPEN up even if the lower door is closed gently. Inspite of having changed the magnetic beeding. THE PRODUCT SEEMS TO BE UNSUITABLE FOR INDIAN TROPICAL CONDITIONS.

2. REFIGERATOR and freezer not cooling and in the last 3 days due to your service delay, all the food in the refrigerator are spoiled. We are drinking normal water, my baby is sick due some foul smell in all food stuff.

*Surprisingly few complaints has been dismissed without our consent and even contacting us.

NOW I HAVE ON RESORT BUT TO BUY ANOTHER REFRIGERATOR of a better brand if this is not resorted within 24hrs.

Most spurious is your call centre, wherein your staff mentions the problems in their own unique way misleading your service guy, who will have no idea what is the problem. And if sometimes he comes to attend the complaint he will first ask you empty the entire refrigerator, and would say that a certain part is required which he will bring the next day. Then after few days another service man would come without any knowledge and would repeat the same thing.

Moreover your technical staff rarely has the knowledge about their product. Few of them were of the opinion that an electronic chip is missing but after a month of harassment it was found out that this model does not require that chip.

Regarding C1041207757 dt 12TH April. I was promised that somebody senior would call me and try to resolve the issue. But nobody ever called.

I have conveyed my plight to everyone at the call centre, and even your manager Mr. Ajitesh Kumar in Gurgaon.

Now, it is not only the problem of service, but I sincerely feel that it’s a question on the design of the model. LG management needs to review this model closely and check for these serious faults.

I have no more patience to make more complaints at your call centre. Hence demands a change of the model and if that is not possible, please provide me the address of your MD and I will courier this refrigerator at his place for free. I don’t need any refund.

I will definitely send my reviews on the various internet sites about this model, and thinking of marking the mail to the entire industry including your competitors, dealers, stores like walmart, spencers Next, etc.

Regards

Sulabh Mangal

9891258221

sulabhmangalsulabh@gmail.com

Copy to: The LG service division.- After Sales Service (Customer Service Department)

Company: LG REGRIGERATOR GL-478YTX4
Country: India
State: Haryana
City: Gurgaon

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