LG Semi Automatic Washin Machine
False Commitment for Charges

Hi,

We had some problems in our LG Semi Automatic Washing Machine [Model No: WD9003] for which we had called the authorized representative from the company itself. Mr. Vinod had attended the case vide complaint No RNA11107019472 and has suggested to take the machine at the service station for change of parts which would cost aroung 1500/-. He had collected Rs. 280/- as communicated earlier and had asked that their representatice from M/s Krishna Services will come and collect the machine from our residence. The machine was collected with procedure and on 17.10.2011 we received a call from service station that the machine is ready for delivery and the chages were said to be Rs. 1775/- which was later ratified to Rs. 1495/-. As per the representative Mr Vinodbhai the tranportation will be at the cost of company but now they have levied Rs. 250/- as transportation in my bill. When enquired some Mr. Prakashbhai who did not even provide with his full name said that if you want the machine you have to pay the transportation charges in a rude language. When we visited the service centre the rate chart for services was displaying Rs. 150/- as transportation charges.

Out concern here is not Rs. 250/-, Our concern is that the charges were earlier not communicated and later we come to know that the charges are different as per the schedule displayed in the service centre.

In this case we fear that in case if we do not agree to their terms and condition they would install inferior quality parts in the machine which might be harmful in longer run.

Request you to please help.

Regards

Sanjeev Rathi

91 98251 32053

Company: LG Semi Automatic Washin Machine
Country: India
State: Gujarat
City: Vadodara

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