LG Service India
Servicing of AC

Hi,

This is with reference to the servicing of my LG 1.5 Ton Window AC. In this regard, my 3rd free servicing was booked vide ID No. C1051230165 on 12th May. The service engineer attended the servicing, however, besides cleaning the filter he did not do anything. I asked him to clean the AC from inside and check as to why the water is not coming out from the rear outlet. But he did not do anything. However, he was very keen to sell the AMC for extended warranty as the same was expiring on 18th May. Due to the above, I had placed a complaint for the same vide ID no. C1051734790 on 17th May. However, no one attended the servicing. Again, I had placed a request on 22nd May vide ID No. C1052225354 and had got a call from the service enginner today. The service enginner flatly refused to attend the servicing free of cost and asked to visit only in case I want to get the paid servicing. Now I just want to share the above with you in order to bring to your knowledge the harassment being faced by a customer after buying a LG product. Till the time the services are free, the service enginner will just clear the filters which a normal person can do by himself. As soon as the warranty is over, you will get the class services as LG will get money out of it. The 3rd free service was given to me with which I was not at all satisfied, however, the same shall be redone by LG now but at the cost of the customer. Request you to kindly stop this free service campaign as it is of no use at all. Kindly provide me an escalation matrix with email ID's and contact numbers to report the above to higher people.

Thanks

Vishal Agarwal

9810923737

Company: LG Service India
Country: India
State: Haryana
City: Gurgaon

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