LG Split AC 1.5 T
No cooling

Dear Sir,

My details are as follows:

name... Dr. Bharat Gupta

addresss... 3/375, Kamala Nehru Nagar

Old Housing Board

Pali (Raj.)-306401

mob... 91- 9414124744

Product:

split AC... LGE-1.5T-LSA5CG2VF1/5-SPLI

date of purchase... 07.07.2011

outlet... NEXT RETAIL SHOP, Pali

Complaint:

Split AC purchased from local NEXT RETAIL SHOP Pali on 07.07.2010. In

year 2010 the AC was used for two months. But when it was switch on in

this season, there was no cooling. Complaint was lodged. I received SMS

on 14.04.11 confirming my complaint.

Mechanic/Engg. came and attended unit. There was no gas in the system.

He took out the thermostat covering of tubes connecting indoor and

outdoor units. But he could not find any leakage. He filled gas and

the pressure was 60. I mentioned in service report that the pressure

may be checked after 7 days. Because I was not satisfied.

Again gradually cooling went low. I lodged complaint and SMS was

received on 6.5.11. The person came from service center and checked

indoor as well as outer door unit. On requesting he

checked gas pressure. It was considerably low but he told me that on

working of unit the filled pressure is changed and he has checked and

did needful the cooling will be normal now. I did not sign the service

report and asked him to observe unit for 7 days.

Ultimately cooling went off completely. Again complaint is lodged on

20.05.11. I am very much perturbed and repent on my decision to

purchase LG Product. I have other brands installed earlier to this one

and are working trouble free. I personally contacted also service

center but regret to write that response was not encouraging.

Please take note to this complaint and the problem may kindly be

solved with full remedial

solutions. The mechanic/engg. who is going to attend this complaint is

expected not to device any more.

thank you

Dr. BHARAT GUPTA

Company: LG Split AC 1.5 T
Country: India
State: Rajasthan
City: Pali

  <     >