LG Window AC 1.5 t
Money paid in full, but the product (Window AC) not delivered after 26 days

On 14th March, I went to Big Bazaar's Jamshedpur (jharkhand) shop to purchase an Window model AC of LG. The Manager of Electronics section, Mr Shashi, has booked an 1.5 t AC of LG make. I paid Rs 14517, and exchange coupon of Rs -, vide Electronics Delivery Challan No 60671, Site Code 4843.

However, the AC was not delivered till today, 7th April. After repeated follow-up, I got the reply from Mr Sashi, and Shop Manager, that there is some problem of relationship with LG vs Big Bazaar. Till date I am not sure, when the AC will be delivered. I repent for going to Big Bazaar to purchase an electronic item. It is how they lure honest customers by giving exchange offers and then harass them with poor service.

Now I have two options - either deliver the AC immediately or return me the money of Rs 16517/- (including Rs - paid through exchange coupons). A third option - going to consumer forum - is also open.

I hope Big Bazaar management will take immediate action.

Company: LG Window AC 1.5 t
Country: India
State: Jharkhand
City: West Singhbhum

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