LG Window AC 1.5 Ton
Poor service
- 04-28-2012
- 348
Electronics and household app.
RNA 120425065964
I had called as my AC had a gas leakage, I was told on the number 022 39010909, that I should speak to Comfort Point as they are the service agents for LG, so I called them on 9867023053 spoke to Abishek who gave me his number 8828083322, I informed him that my AC has a gas leakage and I need to check it so he mentioned to me he will send someone to pick the machine and will deliver it to me on Saturaday, I had spoken to him on Friday, he also mentioned to me that som engineers are not available on sunday so he will give back the machine on saturday, I then checked the cost he told me Rs 1690/- then I told him how is it that the call centre is given a different rate as they told me it will cost Rs.750, he then said it is not Rs 750 but Rs 800, transport Rs 200, service charge Rs 300, red oxide Rs 200, something else 40 something else 100 so total Rs 1690, I then told him the guy Suliman who came to me place said a different amt and has taken 340, he then said we will deduct the 340 from 1690 so I have to pay Rs 1350 and so I agreed, he sent his men to pick the machine, today when I called for the machine they were very rude he said it will be delivered tomorrow I then told him he was informed I will not be there on sunday, but he denied and cut the line, I then tried calling him several times and he was not answering the call, in the bargain I have not got my AC back.
This is very bad service and LG is spoiling there name with such vendors, I feel strict action should be taken against him (Abhishek) and the vendor should be changed, I demand you will have to compensate me for the inconvenience I have gone through and for the way I have been treated, then I caled the LG cal centre number and was given the manager's number and told to call him on 9167668387 Sajid by name and the number was given by Ravi
Please look into the matter asap and I wnat my AC back tomorrow without fail
Company: LG Window AC 1.5 Ton
Country: India
State: Maharashtra
City: Mumbai City