LG / Window AC
Delay in repair and service

We gave our LG 2 ton window ac for filling of gas to LG service vendor (Comfort Point) on Apr 25... it has been 4 days and we have not got the AC back... after 3 days of follow up the vendor has been postponing the delivery of the AC every day and has informed us that it will be delivered tomorrow (April 29).

I would like to understand how much time does it take for the gas to be filled in the AC and why I should not lodge a complaint with the Consumer Court against LG for all the suffering in hot and humid climate of Mumbai.

I am truly frustrated and dissappointed with the customer service and treatment extended by LG and it's vendor services. Despite lodging an esclation on LG customer care number 1800 180 9999, nobody senior officer has called me yet. The mobile number of Sajid Sayeed (9167668387) who has been informed to be the service manager is switched off and we are left at the mercy of a lousy service vendor called Comfot Point in Goregoan.

Company: LG / Window AC
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >