Eureka Forbes - Detox Air Purifier
4 Weeks & counting... Euroair Detox NOT working. Talked to Vinath Hegde on July 30th... NO USE

4 Weeks & counting... Euroair Detox NOT working. Talked to Vinath Hegde on July 30th... NO USE

Phone service request ticket # 087200547

web service request ticket no is: 5e19f7f6e2ef

Do you have WILL to resolve issue? See some creative ideas below,

- Give new detox unit as replacement and take back current unit, fix it & sell as used unit

- Keep 5-10 units as spare. Give them to customer as interim unit till issue is fixed

Summary:

- 4 weeks & counting, Detox air purifier NOT yet fixed

- Made 15-20 calls made so far

- Called Vinath Hegde on July 30th & she said someone will call me same day... but NO RESPONSE YET... its very UNPROFESSIONAL, PATHETIC, IRRISPONSIBLE & CRUEL handling from head of customer!

- Sometimes calls on mobile not picked up

- Typical answer I get is waiting for parts.

- Why purifier is not working is still NOT identified. It will take additional time to fix after cause is identified.

Event Log:

- Logged complaint around end of June or early July. Customer service had hard time to understand that there is Air purifier as they are familiar with Aquagaurd. Specificially mentioned that its for purifying air & model is Detox.

- Service representative visited in couple of days. He didn't know about air purifier. So he went back & asked to contact charkop, Kandivali (West) office at 022-28672623.

- Then I called charkop, Kandivali (W) at 022-28672623 and told that its a air purifier, they said someone will visit. No one came for few days.

- Again called charkop, Kandivali (W) at 022-28672623 and they gave me number of technician and ASKED ME to call

- Technician's number was ALWAYS SWITCHED OFF. Spent 2 days & serveral failed attempts

- Again called charkop, Kandivali (W) at 022-28672623 and they gave me number of 2 technicians and ASKED ME to call

- One of the technician aggred to come after couple of days

- Technicain visited but DID NOT have allen-key type screw driver to open purifier. He said, he needs to get approval & then can buy it. Meanwhile he said he will also order parts.

- By 3rd week of July, he should have visited & fixed it... but NO RESPONSE YET.

- called Vinath Hegde on July 30th & she said someone will call me same day... but NO RESPONSE YET... its very UNPROFESSIONAL, PATHETIC, IRRISPONSIBLE & CRUEL handling from head of customer!

Questions:

- Why it takes so much time get parts? By courier you can get parts in 1 days or maxumum 2 days anywhere in India.

When hard disk of my laptop failed, I got replacement hard disk couriered to me next day and techinicain replaced it day after. So within 2 days problem got solved.

- Why I have to keep calling technicians? Why there is NO proactive call from Eureka Forbes?

- What happened to 48 hours deadline to fix the issue?

- How Eureka Forbes is going to compensate for time I have spent, trauma caused?

- How Eureka Forbes is going to compensate for sickness caused as purifier is not working?

Company: Eureka Forbes - Detox Air Purifier
Country: India
State: Maharashtra
City: Mumbai Suburban

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