Micromax
Delay in service

Respected sir/madam,

I purchased a micromax q5fb mobile on 23/5 at Swapna mobiles, Hyderabad. Recently, on 09/01 my ear phones stopped working and I registered a complaint at Divya Communications, Vijayawada (Authorized micromax service center) on 10/01. They assured me that the replacement will be done in 10 to 15 days. So I left the place with satisfaction and they gave a phone number for contact. As time passed by, I started calling that number numerous times and it says that the user is busy. So I myself went to the shop on 8/2 and came to know that they intentionally kept the phone receiver off to avoid customer calls. I argued with them for this and inquired about my ear phones, for which they said that the product will come on 11/2 (friday). With disappointment I came back and went again on 12/02 (saturday). For my surprise, they didn't even opened the shop. As I live in Bapatla (70kms from vijayawada), I face many problems to go ther and inquire about my ear phones everytime. Their number says the same (user busy) everytime. Their number is 0866-6627014. So kindly solve my problem takng the hardships I faced due to their call avoidance. To the matter of fact, I missed 2 full days of my precious time which was allotted for GATE exam preparation held on 13/02. Thanking you.

yours sincerely

M.N.P.Kumar

9573952442

Company: Micromax
Country: India
State: Andhra Pradesh
City: Krishna

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