Micromax X600
Post Sales Service

I purchased a X600 Gravity handset on 03rd December and since 14 Jan the touch pad of my phone is not working leaving me to use my cell only for incoming.

After speaking to the Dealer I was asked to visit the Shivajinagar Service Point and remained unattended as the Service Point was getting shifted to some other place and the Owner of this Service Point showed an attitude that he was just an agent and not the company and hence had limited powers.

Asked to visit the Camp Service Centre I reached at 3:48 and was told they are on lunch till 4:30 and again walking in at 4:35 I was been told that the lucnh time starts at 4:30 and need to wait till 5:15, finally after been attended the person responsible told me the repairs will take 15 days.

Speaking to the Area Service Manager Mr Anil Wakole was of no good as he asked me to visit Hadapsar Service Point which is 9 kms from Camp, at the Hadapsar Service Point the attendant found the issue with my to be rediculious and blushed in laughter when I told what was funny in it.

I was not given any details of contact with the higher authourities to escalate my issues and Mr Anil Wakole's number is continuesly busy seems like he is the VP of the company.

Having called him 209 times Mr Anil Wakole did not show any kind of courtsey of atleast calling back to know why I was called him sooooooo manyyyyyy timessssss.

I was quite happy to see Indian Brands comming into the market and reaching at the number 2 in highest sales and was equally pissed off to see around more than 50 customers at each of these 3 Service Points being helpless and no one to address their greivences.

Kindly assist me with contact details & an email id of a person in the higher management to escalate this issue...

Company: Micromax X600
Country: India
State: Maharashtra
City: Pune

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