MIcro max (X600)
Misplace of phone

Hi,

I had purchased a micro max (X 600) handset on 30st Oct'10 from Digitek Computes Pvt. ltd. which is in located in Yamuna Vihar. and In starting time i was really satisfied with the services of handset, but after crossing of four months, it has started to showing his actual face and m started getting some problems with the screen touch. so i have decided to go with service center to sort out the screen problem. and visited the service center on 11th February (Printonix, Lakshmi Nagar) and handover my phone to them and got the signed copy from them (attached) and after a small discussion they communicate me to come after 30 days and take your phone back so i did the same and went there after 30 days but what I saw, that service center has closed and moved out somewhere else or closed from Lakshmi Nagar. and I didn’t get the any intimation from anybody so, i have decided to complained with customer care and same I did and register a complained against the service center and asked them to provide my handset back but I did get the satisfied answer from them and some of the Customer service representative (Vivek Tiwari, 9990762929) call me that you phone is ready and you can collect from Mozo Enterprises (Micromax distributor) located at nearby the service center. I have visited there from Gurgaon to Lakshmi Nagar more than two times just for the sake that I’ll get my phone back but every times I was getting fake commitment by Vivek Tiwari and wasted a lot time.

And still I am following up with Customer care and Vivek tiwari but till now nothing happened.

There are some important details I have mentioned below for your attention & quick action.

service area manager Laxmi nagar- vivek tiwari- 9990762929

Micromax cust. care complain no. - mmx1703118911 / dt- 17/3/11

Micromax cust. care no - 01144770000, 18605008286

printonix comp. no- PRN/AN/EP

Would request you, to do something in this regards and help me to get my phone back.

Your quick action will be highly appreciated.

Looking for your support & cooperation.

Company: MIcro max (X600)
Country: India
State: Delhi
City: East Delhi

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