Micromax X600 Mobile
Delay in replacement due to net purchase

Dear Sir,

I had purchase Micromax X600 Mobile Handset on Internet on 11/08 by COD Basis. I received handset on 16/08, and on 27/08 handset giving problem of keypad. I reach to Micromax Service Center (Samarth Telecomp Shopee, Balwant Plaza, 1st Floor, Vakil Wadi, Nashik) on 28/08. Person told me that you have make mistake by purchasing hndset on net, so it will take time. I submitted Handset w/o battery and cover (Job Card No. 452970 dtd. 28/08). For status i visited on 01/09 attendant person told me that work done, but by inserting battery it wont worked. Reason given by perosn they dont have battery with them, so not able to test. On the spot i gave him Battery and cover for testing.

On 03/09 i again ask the person for status, he repeated that i make mistake by purchase it on net. It will again take time.

My expectation from you to give him knowledge that any product purchase from any where service center duty is to give him service in warranty and not to shows the mistakes of customer. (Specially not to promote the local distributor ot dealer).

I want immediate new one replaced handset from Service Center.

My details.

Vijendra Oturkar

11, Rameshwar Soc., Ganjmal, Nashik.

Mobile : 9552586776. (0253) 2500161.

Company: Micromax X600 Mobile
Country: India
State: Maharashtra
City: Nashik

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