Motorola India Pvt. Ltd
Defect Handset

I have purchased a Motorola E8 with I.M.E.I No- 359612011155487 on 1st April by paying Rs. 8500.

The cell became defective and did not switch on and I submitted my handset to Redington India Pvt. Ltd., Sector- 14, Gurgaon, the authorized service center of Motorola on 25th September for its repair but they kept me waiting till the 1st week of December to get my handset. After that it worked for 7 days and it gave a new error as "BOOT LOADER ERROR" and again it does not turn on. I took it again to the service center and he updated the software and it worked for 10 days and again had the same defect. So again I gave it to the service center and they kept it for 15 days and returned my handset saying that they have changed the flashing I.C of the handset. But again it became defective and so the service center person at Redington updated the software on 17th January and it became defective after 3 days, however as I was out of town I again visited them on 8th February and said that he has requested for a motherboard and if it became defective he will replace the motherboard. Again after using for 2 days it has stopped working.

Now as we see out of 10 months of use they had my handset with them for about 4 months and now after every 7 days it stops working and I have to make frequent visit to their service center but still they cannot fix the issue. Now the warranty is going to expire next month i.e 31st March. If they will again keep my handset for 15days and after that it does not work properly then they will charge a huge amount to repair it.

So as I have been through a lot of harassment from the service of Motorola I want them to extend my warranty for 4 months or else if they cannot fix the issue permanently I would like to return the handset with a 60%-70% refund for the amount I had paid for this handset.

Thanks and Regards,

Seema Kumari

Company: Motorola India Pvt. Ltd
Country: India
State: Haryana
City: Gurgaon

  <     >