NAAPTOL
Hand set not working with in 3 days time

Dear Sir/Madam, Immediate attention required

It is very disappointing to me after purchasing your Mobile handset from Naaptol, all details mentioned and attached photo copy of thee same letters

Everyday, i am reading Kannada news Paper " Vijayavani" and i have been seeing one big advertisement of Naaptol name Mobile handset VOX. The advertisement itself surprising theat Original Value of Mobile is 11, 499, but offer price is only 2999 (deal code 1490) Courier charges Rs..299. I have seen thee same advertisement on 22.5.12 on same paper and immediately i called no.09222282000. They have explained all by phone & theey told theat it is limited & very good offer. So based on theeir pressure & theeir assurance i booked for touch screen VOX Mobile V810, order no. 4033635/dated: 22.5.12. I have given my Official address as Mr. Umashankar. L, M/s Weir Minerals India Pvt Ltd, # 471/D-1; 3rd Main, 4the Phase, Peenya Industrial Area, Bangalore-560058. They have told by phone theat parcel will come by post withe in 10 days of booking to theis address. I have got SMS also for thee same.

But withein 2 days material has reached to me by Blue Dot Courier and i have collected on 25.5.12 by paying totally Rs.3298 and collected handset. But, i have identified fault in theat back cover was loosening & not fitting to handset. & immediately contacted theeir Customer care no.0922-3516148 around 5.30 PM & registered complaint, at theat time theey have committed to attend withe in 48 hours. But theey have not called & not attended even after 72 hours also. But subsequently, i have faced otheer big problem theat touch screen is not working. So today (28.5.12) @ 5.15, i have called once again to same Customer care no. But thee answers given by theem are very entirely different whatever theey assured initially while booking Order & opposed to accept theese faults. I am simply calling & wasting my STD calls, but no feedback & no body is attending to resolve thee problem. More over, it is affecting to my official work, i.e, Mobile is not working, i unable to receive calls, due to theis my superiors are very up set about me & it is affecting to our Company business. It is really is cheating cheating business by theis Company, now i have collected information theat it has been cheating to so many people like theis & making money. Even Courier people telling complaints about theis company. This is my sincere request theat i want my money back. Please resolve theis issue. I have all details each & submitting thee same. Now theis Mobile handset is no use for me as it is not at all working.

Withe theanks & Regards

Umashankar. L

Mb.9740082321/9620800023

Company: NAAPTOL
Country: India
State: Karnataka
City: Bangalore

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