NAAPTOL
Faulty product

I Have recently purchased Blackberry 8830 Handset online from Naaptol.com by viewing an advertisement in Mumbai Mirror newspaper. I have done online payment using credit card & it was promised me that I will receive the New Handset within 7 days along with 1 branded free gift as I have done payment using Credit card.

I have placed the order on 6th of December & I received the Product on 17th Of December. I started using the phone, but their was a problem in the phone that it looses the connectivity with the Blackberry server after certain period & didn't connects again. To confirm the problem I changed the service provider but the same problem continued. Hence I sent the product back to Naaptol for replacement. After doing so much follow ups on mail & with their customer care they sent me the replacement on 8th January.

As I started using it I come to know that the problem remains the same. The Blackberry service works for few hours fine & then it looses the connectivity with the server. Now I am again trying to speak with Naaptol but nobody is replying to my mails & the no. which they have provided for complaints & warranty are of no use as nobody picks the phone.

I want my full money back.

Company: NAAPTOL
Country: India
State: Maharashtra
City: Thane

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