NAAPTOL
Regarding Order # 1320899

Hi,

I had purchased a new Blackberry 8830 on 11 feb within 2 days i went defective with issues like, menu key not working, phone not booting up, & unable to hear the recieve call properly (sound problem).

i spoke with the customer care, they helped me in informing guiding to the service centre for it, as i was in pune i have to ship the handset back to them to ARAMEX india pvt 12A lower parel, on 24th feb .(recipet number -12938969466)

After 2 weeks on 15th march i recived it back from courier but when i opened it and cehcked it within 2 hrs, the menu key had same issue .seems like the issue was not fixed, not even the software was not changed not and hardware changes done to fix that issue. i spoke with the customer case they informed me to again sent it back . i would be sending it back but i have not used this new handset fora week also and had to sent it twice to the service centre.

A kind request either they should replace it or change the hardware or something.

Kindly look into it.

Regards,

Dr. Rakesh

Company: NAAPTOL
Country: India
State: Maharashtra

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