Naaptol.com
Defective piece received

Hi,

I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number 9223516148 several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales number 9223451000 you will be able to speak to a rep immediately. I asked the reps to transfer my call to the customer service however they informed me that they are unable to do so and advised me to call in the morning as thats the only time when the lines are not busy. A company which has several lines for sales and no customer service should definitely ring an alarm. I want a refund as I'm unhappy with the service.

Regards,

Richard Borde

Company: Naaptol.com
Country: India
State: Maharashtra
City: Thane

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