ACER AS 4530
BREAKDOWN OF LAPTOP - NOT ATTENDED

I had purchased Acer AS 4530 Laptop about two years back. Recently there is problem of "No Display". I have approached M/s. Acer Technoloties, authorised Acet Customer Service Centre for repairing the same. The Laptop was delivered to them under Chalan No. 6037 on 15/10 for repairing. On 18/10 it was informed me that there is problem with Processor and same is required to be replaced. They have submitted quotation for Rs. 7200 5% Tax vide email dated 18/10 for my confirmation which was confirmed by me immediatelhy.

Thereafter it was informed to me that the processor will be obtained by them from their Banglore Office within a weeks time. Subsequently it was also informed to me that the said part has been dispatched from Banglore. However today i.e. on 03/11 it was informed to me that said part is not aavailable.

I am surprised to know that such a intarnational company is not providing after sales service promptly and putting their customers in trouble for weeks together.

Till today my laptop is not got repaired and even I get back my laptop unrepaired, how I can confirm and assures that my laptop and internal parts have not been removed / replaced by inferior quality parts because I can not start my laptop and check whether is working properly.

I requests to suggest any remeday and how to proceeds against Acer and also with their customer service centre.

Company: ACER AS 4530
Country: India
State: Maharashtra
City: Mumbai City

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