ACER India
Laptop flickering screen-Problem not solved

Since the last one month a vertical band has been noticed on my laptops LCD. The band was also flickering and changing the LCD colour.

I lodged a complaint (case ID- 030910304, date - 9/3) and submitted my laptop (Acer Aspire D250) to the Micronics Enterprise, Kolkata Acer service centre.

They changed the LCD and the Motherboard.

I came home, after receiving the serviced laptop and found the same problem again..this time with an addition of faulty date and time software.

I lodged a complaint again (case ID- 0316, date 14/4). The case is still open.

I returned home with my service laptop this time with 100% assurance of a PERFECTLY service laptop, with another new Motherboard and a changed LCD cable.

But I am utterly disappointed to see that the problem persists.. NOW WHAT?

Does Acer expect me to go the the service centre for the 3rd time and get the same job done again?

Does Acer expect that I will respect and carry forward the brand name of being well served by Acer?

I am not only disappointed but also disgusted with the kind of service given to me by my faulty Acer laptop. Also, I cannot depend on 'Micronics Enterprises', Kolkata, for their services. They are inefficient and cheating on me saying that the problem has been solved.

I am not in a position to carry on my work on a faulty and defective laptop, whose LCD starts flickering with a vertical band and request for a full money back, or a laptop replacement.

This is a manufacturing defect and does not seem to get over even with change of laptop parts. It will never be working fine.

Poulomy Chakraborty,

Kolkata

Company: ACER India
Country: India
State: West Bengal

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