Nokia 5130c-2
Software problem in Nokia

To

The Senior Manager,

Nokia India (Customer care)

Dear Sir,

I am Moumita Sur from Kolkata, India. Being a regular user of Nokia products, I have purchased a Nokia 5130 handset on 2nd July.

From December onwards, my handset was facing serious problems like whitening / blank screening & automatic switch off of handset.

I took it to Nokia Care (City Cel Service), Address: P2, CIT Road, Scheme LV, Moulali, Kolkata 14 for atleast 15 times till date. where they could not repair it and so send it to the service centre, head office.

My IMEI No. - 355246030336317 dated 2nd July Item No : 002J9G1

Firstly, I am told by Nokia Care that all my valuable contacts will be lost due to formatting/updating software, for which I have to suffer irreparable loss.

Secondly, I came to know subsequently from some other users and local shopkeepers that the 5130 model is much complained against due to the aforesaid problem they are getting.

Lastly, after duly purchasing a phone nobody would like to use the same if it makes a tour to the service center regularly like thrice a month.

Last time the aforesaid Nokia Care took my handset for repairing it and kept it idle lying in their desk for 9 days which they themselves admitted later. Is this the way Nokia care works or this is what they are meant for? I am very much dissatisfied and disappointed with their service.

As such, I would like to request you to kindly provide me a replacement phone or refund the amount.

I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation as its getting hampered due to some lazy & dishonest Nokia Cares in Kolkata like the above one. Though I was a very loyal customer of Nokia, but somehow now I feel disappointed with the problems in Nokia’s handset with example of my own experience.

Thanking you.

Moumita Sur

Address: 72, Middle Road, Kolkata 14

email: moumitasur@yahoo.com

Company: Nokia 5130c-2
Country: India
State: West Bengal
City: North 24 Parganas

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