Nokia 5320 express music
Mobile set faulty and not being repaired by nokia care

I had purchased above mentioned phone from ambience mall Delhi. I am an Army officer and had taken Nokia prooduct keeping in view my nature of job and reputation of Nokia. Sadly on 18Sep2010 my set suddemly started malfunctioning and I immediatly took it to Nokia care Kharagpur (Invoice No 100920/7) and after some days I was told that this set has got motherboard problems and hence cannot be repaired now. You can buy a new set. For the same reason it has been stopped manufacturing also and we are having several complaints of this set but it is non repairable. This was not what I had in mind when I bought this set. I cannot afford new sets every now and then as advised by Nokia. If sets had some problem, they could have been replaced or atleast any person who reports a set with problem should atleast be given service support. either the set should be repaired (at least) and given to me or if rendered unrepairable should be replaced with a set having similar faetures. Mind you the set was not ill treated and was in absolutly good shape and the same was confirmed by Nokia care persinnnel while depositing the set also. Such kind of harrasement to customers should not be done and is atleast not expected from a reputed company like yours. Sets are not built by you to survive only the Warranty period or is that the case. I am expecting a positive reply from Nokia before I am forced by you guys to go to the next step. I am very sad and dissatisfied by the unreliabilty I came across of the set and the worst is the non repair capability shown. Hoping for a positive reply soon

Company: Nokia 5320 express music
Country: India

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