NOKIA 5800 EXPRESS MUSIC MOBILE
Faulty product sole to me & NOKIA rejecting to replace the mobile though I had the warranty for one yea

Dear Sir,

Its very embarrassing situation that I had never faced with nokia

products. I bought a brand new nokia piece 5800 express music device

(ESN/IMEI Number):351531044613783) on March'2010 in Hyderabad at NOKIA's

authorized dealer. From day one I was facing problem with the application

sensors & the screen used to get blank for a moment & continues to

restart. I ignored it at the beginning thinking that there are some minor

problems which can be rectified at your NOKIA CARE point. I approached the

NOKIA CARE with executive Mr. Balakrishna at hyderabad near elephant house, Ameerpet on 31/07.The

response at the service dealer is worst I had never experienced before at

any of the other commercial centers. Instead of providing me the free

services as I had the mobile warranty for 1 year, the executives had forced

me to pay the amount for the extended warranty for an amount of Rs.565/-

and I too don't have any other option. I paid the amount with the bill

Invoice no.4392 & pin no. as 30242000865442.& the JOB SHEET NUMBER is

(302465550100731112). The executive had promised me that the piece will be replaced with the new one, They (NOKIA CARE) took nearly a weeks time to replace

the LCD screen & the sensors. Its the worst part on NOKIA that I had to

replace the parts of the brand new prodcut bought a few months ago. I was

made to visit their center for more than 10 times & I have to spend my

valuable time on those people leaving my work. I'm a bank employee

with lot of hectic pressure in my profession & now apart from that I had to

visit these people every time because of this issue, I spent more money on my

wallet parking & moreover that I had to waste my valuable time because of

their lazy response from their service center. After crossing all these

hurdles, finally I took my device after a weeks time & because of your

worst service, I had to face the same issue again. As usual, the device used

to turnoff every time & there's a problem withe sensor buttons. This time I

had to fire on the executives for the worst service of yours, & they again took

the device with the JOB SHEET NUMBER (302465550100812119) saying that they

would replace the deivce with a newone. After 10days I gan met the NOKIA care center, to my surprise, the handset had not been replaced but is being repaired & given back to me & the manager of the services center Mr. Srinivas was saying that the mobile will not be replaced & their executive had given the wrong commitment. The other

thing which I would like to bring to your kind notice is that, after having

a weird experience with NOKIA, only because of the goodwill I had on

them, I bought a bluetooth headset from NOKIA

PRIORITY with the INVOICE NO.# 4055 on 27/07 with th eIMEI #

0694813023511802001.It started giving headache to me from day one only, the

speaker used to give some weird sounds & I faced a lot of disturbance

while speaking. Again I had to approach the dealer for the replacement. Now

that the blue tooth was replaced with the JOB SHEET #100731118, I don't understand how a genuine brand

like yours can sell the malfunction devices to the customers, that too

within a couple of days from the date of purchase, I faced this

problem. This is the hightime that I had to spend my valuable time &

money. Hence I would like to get a replaced handset for which NOKIA is not responding properly. Please help me in how to escalate this issue to the consumer court. Please send your communication to (auchut_rakesh1984@yahoo.com) if any thing needs to be communicated to me.

Desperatley waiting for your help.

Regards,

Rakesh

9000703773

Company: NOKIA 5800 EXPRESS MUSIC MOBILE
Country: India
State: Andhra Pradesh
City: Rangareddy

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