NOKIA 6303i & NOKIA C6
POOR service and DEFECTED product

Please regard this draft as a complain letter to NOKIA due to its POOR

service and DEFECTED product.

I had purchased NOKIA 6303i classic on September which started

heating problem and it was a dead mobile at the month of April. I

submitted my mobile to Nokia Priority Partner (ADDON Retail Pvt. Ltd.)

Mulund, Mumbai. After 4 days it was informed to me that my mobile has

been sent to Delhi for servicing and it will take another 8 to 10 days,

so after two weeks I got my mobile back which after using two days it

had the same heating problem so I had to return it back again to Nokia

Priority Partner (ADDON Retail Pvt. Ltd.) Mulund, Mumbai. It was

returned to me after a week and now its working, but the battery

performance is not so good. So it was a bad experience from your

service.

Meanwhile I purchased Nokia C6 on May 7 from the same store Nokia

Priority Partner (ADDON Retail Pvt. Ltd.). Within two weeks it had

touch screen problem which used to get hanged. I submitted Nokia C6 to

the same store and they took one and a half week to do the servicing.

When they returned my mobile back, I checked my mobile in the store

itself and it had the same touch screen problem. It was really very

frustrating. Again I returned it back to store which took another five

days. I also complained to Nokia Bangalore call centre. And after five

days I got my mobile back and I checked the touch screen which was

working fine but I found the alignment of the sliding panel was bit

dislocated. Next day I wanted to click some snap so I pressed the side

camera button which didn’t respond, this was the end of my patience.

Now I had submitted my Nokia C6 to the same store, after two days I was

informed that my mobile will be sent to Delhi for servicing. So this

time I am not going to tolerate anymore and I will not take that mobile

(IMEI No- 3&398&&&&--) back even if it is in working condition. I

need a REPLACEMENT or MONEY BACK. I hope this complain letter will be

considered and right action will be taken.

Regards,

Kiran

14/06

IN FUTURE I AM NOT GOING TO BUY ANY NOKIA. AND I WILL SUGGEST THIS TO EVERYONE.

Company: NOKIA 6303i & NOKIA C6
Country: India
State: Maharashtra
City: Mumbai City

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