Nokia
Fraud

DATE: 24 DEC.Respected sir/ madam,

I had purchase nokia 5130 red on 15 may from

Dealer: "TRANSCELL SOLUTIONS AND SERVICES", a nokia priority dealer NPBG22, Jayanagar II block, bangalore, India phone 9916135124.

Date of purchase: 15 may.

Recently, it starting getting off soon after getting on that too incompletely, so i gave it for repair on 15 december at your service centre.

Service centre provider: CAREPOINT, 3rd block, jayanagar, bangalore, india. phone 08041211151.

As it was in warrenty period, it was supposed to be repaired free of cost. However, the service centre is asking Rs 800 for its repair which is totally unjustified. I was never informed about it before repair. They are saying that their centre was incapable of repairing it and it was sent to delhi for repair.

It is a chesting as the cost of repair has to be beared by the company, it creates mistrust between u and me.

A GAINT INTERNATIONAL COMPANY LIKE NOKIA SHOULD NOT TOLERATE SUCH INCIDENCES AND THINGS NEED TO BE TAKEN CARE OF BY HIGHER AUTHORITIES AS LOWER DOWN PEOPLE ARE INDULGED IN WRONGDOINGS AND CREATING MISTRUST BETWEEN CUSTOMER AND COMPANY.

I and my family are a sincere user of nokia mobile phones since last 10 years and we all believe in your intentions to serve the customers in the best possible way u can.

I hope, u will sort it out and will help me and my family keep the same strong belief in u and ur company as we were having it before. Repair charges needs to be beared by the company, not by me.

KINDLY DO THE NEEDFUL AT THE EARLIEST POSSIBLE.

Thankyou.

Dr Rajeev Sharma, NIMHANS, BANGALORE, INDIA.

9741376769.

9 PM.

Company: Nokia
Country: India
State: Karnataka
City: Bangalore

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