Nokia
Request to replace the present defective Nokia E72 handset with a new one

devashish619
09-30-2010
16

Request to replace the present defective Nokia handset with a new one

Date: 30.09.2010

To

(Sub: Request to replace the present defective Nokia E72 handset with a new one.)

Dear Sir,

I had purchased Nokia Handset (Model Name - E72, SERIAL NUMBER– 352724041083345, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSM) on 19.08.2010 from Green Channel, Bilaspur, Chhattisgarh.

From the day of purchase, the handset is showing the frequent problem of constant restart. This handset has been sent more than three times to Nokia service centre (Ankit Electronics) at Raipur, Chhattisgarh, but the problem still persists. Here I would like to mention that this service centre is around 15 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop. Nokia service centre

person said me if there is any software problem then the set get replaced and if hardware problem then the Nokia corrects the defect.

Due to repetition of restart problem, despite of sending mobile to Delhi for approx 15 days. I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.

In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,

Devashish Thakur

Present Mobile No -09685289700

Address for Correspondance:-

C/O Mr. D.S. Thakur

YG-03, Yash Vihar, Moti Nagar, Boriya Road, Ring Road No. 1

Raipur- 492001