Nokia
Poor quality of Nokia handset & poor service from Nokia Care

Dear, sir/madam

I bought a NOKIA handset on March 9 from Moto World Dibrugarh, Assam, Model: X2, IMEI NO:355367041885942, BT NO:902954. From the first day itself I am facing quite a few problems with this phone. It had very poor battery backup & It takes 4-5 hours to get fully charged & gets verymuch heated while charging. Camera quality is also very poor, although it is featured with 5mp with flash. I took the handset to NOKIA CARE Dibrugarh & they provided me a service job sheet no:721504886/110420/47.They returned the cell to me after two days saying that they sorted out the cell's problem & the cell was ok then but it wasn't. I got the same problems again. I again took the cell to the same NOKIA CARE & they told me that they are unable to solve the problem & they will send the cell to the company's head office. But now even after 15-16 days they haven't informed me anything about the cell.

It's a matter of great shame that a newly launched model of the world renouned NOKIA company is giving such problems from the day first. I am totally frustrated & feeling myself totally cheated. NOKIA has certainly decreased its quality & standard of its products.

So, I request the company to replace the cell as it is totally new. I was even unable to use it properly.

From,

ARUP PAUL, Dibrugarh, Assam

Mobile No:09613289610

Company: Nokia
Country: India
State: Assam
City: Dibrugarh

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